Discover Our First Product The Curl Defining Cream. Shop Now 📦
Frequently Ask Questions
1. Who are your products for?
Our products are designed for wavy, curly and coily hair. Results may vary depending on hair type, routine, and environment.
2. Will this work for my curl type?
Every head of hair is different. While our formulas are created to support hydration, definition, and frizz control, results may vary based on curl pattern, porosity, technique, and layering with other products.
3. How do I use the LEVRAÉ Curl Cream for best results?
For best results, apply to clean, wet hair, section by section, and distribute evenly. Styling techniques and amounts may vary depending on your hair’s needs.
Detailed usage instructions can be found on the product page.
4. Is your product safe for daily use?
Yes. Our products are formulated for regular use when applied as directed. We always recommend performing a patch test before first use.
5. Do you accept returns?
Due to hygiene and safety reasons, we do not accept returns on any products.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we’ll make it right.
6. What if the product doesn’t work for my hair?
Hair results are highly personal and influenced by many factors, including routine, technique, and environment. Because of this, we are unable to offer refunds based on personal preference or results.
7. Where do you ship?
We currently only ship within Indonesia. International shipping may be available in the future.
8. How long does shipping take?
Orders are processed within 1–3 business days, excluding weekends and public holidays. Delivery times vary by location and courier and are provided as estimates only.
9. How much is shipping?
Shipping fees are calculated at checkout based on your location and selected courier.
10. Can I change or cancel my order?
Once an order has been placed and payment is confirmed, it cannot be changed or cancelled. Please double-check your order details before completing checkout.
11. How can I contact you?
If you have questions about your order or our products, you can reach us at: