Returns & Refunds Policy

Last updated: February 2026

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At LEVRAÉ, we take pride in the quality of our products and want you to feel confident shopping with us. Please read our policy below before making a purchase.

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1. Returns

Due to the nature of personal care and hygiene products, we do not accept returns on any products.

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2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item and packaging

Once verified, we will offer a replacement or refund, depending on availability.

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3. Refunds

Approved refunds will be processed to the original payment method used at checkout.

Please note:

• Shipping fees are non-refundable unless the issue was caused by us

• Refund processing times may vary depending on your payment provider

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4. Non-Refundable Situations

We are unable to offer refunds or replacements for:

• Opened or used products

• Change of mind after purchase

• Products that did not meet personal expectations or preferences

• Issues caused by incorrect usage or failure to follow instructions

As hair type, routine, and environment vary, results may differ from person to person.

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5. Exchanges

We do not offer exchanges. If eligible, approved cases will be handled through a replacement or refund.

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6. Contact Us

If you have questions about your order or believe there is an issue, please contact us at:
📧 levrae.beauty@gmail.com